Telecommunications

Telco

One of Australia’s leading telecommunications companies sought help to implement a Proof of Concept, leveraging residential gateway data to provide additional insights and improve customer satisfaction.

Challenge

The telco’s aim was to identify how using real-time information from their network could anticipate performance issues in clients’ premises that would allow for a fast response to improve customer experience.

Solution

Klarrio was tasked with developing real-time customer experience and anomaly detection analytics based on residential gateway internal data. The Telco provided the client application on the residential gateways. Klarrio developed a Proof-of-Concept (PoC) to collect, analyse, and display the anonymised data with the option of productizing the PoC.

The Technology behind

  • Flink
  • Kafka
  • Scala
  • MQTT

“Things work out best for those who make the best of how things work out.”

— John Wooden

Results

Real-time | collection of real-time network data as provided by the client gateways. 

Near Real-time | customer experience and anomaly detection analytics based on high volume network data.

Ask for a demo!

We’re your one-stop cloud-native partner

Big Data engineering. Data science. Data Analytics. Site Reliability Engineering. Consulting. And customized Open Source projects for companies of all sizes. Learn more about what Klarrio can do for you today.

Contact us

Other Projects

Just a few projects examples.